Terms of service

OVERVIEW

Welcome to Chamberlain Coffee. In these Terms, “we,” “us,” and “our” mean Chamberlain Coffee. We operate this store and website, together with their information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). Shopify supplies the platform that powers the Services.

These terms and conditions and every policy incorporated by reference (together, the “Terms of Service” or “Terms”) state your rights and responsibilities when you use the Services.

Read the Terms carefully. They address significant legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using a Service, you agree to these Terms and our Privacy Policy. If you do not agree to both, do not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By accepting these Terms, you represent that you have reached the age of majority in your state or province and that you consent to any minor dependent using the Services on a device you own, purchase, or control.

Browsing, accessing, or buying through the Services may require information such as your email and billing, payment, and shipping details. You represent and warrant that all information supplied to our stores is accurate, current, and complete and that you have the rights needed to provide it.

You alone are responsible for safeguarding account credentials and for all activity through the account. An account may not be transferred, sold, assigned, or licensed to another person.

SECTION 2 - OUR PRODUCTS

We work to depict products and services accurately. Their colors or appearance may nevertheless differ on your screen because of the device and its settings or configuration.

We do not warrant that a purchased product or service will look or perform as you expect or exactly match how it appeared in an online store.

Product descriptions may be changed without notice at our sole discretion. We may discontinue a product at any time and may limit quantities offered to any person, region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

Submitting an order is an offer to buy. Chamberlain Coffee may accept or reject that offer for any reason in its discretion, and no order is accepted until Chamberlain Coffee confirms acceptance. Payment must be received and processed first. Review the order before submission because cancellation may not be possible after acceptance. If we reject, change, or cancel an order, we will try to notify you using the email, billing address, or telephone number provided with it.

Returns and exchanges are governed exclusively by our Refund Policy.

You represent and warrant that purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without notice. The price in effect when an order is placed is the amount charged and will appear in the confirmation email. Unless expressly stated otherwise, displayed prices exclude taxes, shipping, handling, customs, and import fees.

Online-store prices may differ from prices in physical stores or in online or other stores operated by third parties. Separate promotion terms may affect pricing; if they conflict with these Terms, the promotion terms control.

You agree to provide accurate, complete, and current purchase, payment, and account information and to promptly update details such as email address, card numbers, and expiration dates so transactions can be completed and we can contact you.

You represent and warrant that card information is true, correct, and complete; you are authorized to use the card; the card company will honor the charges; and you will pay the posted price plus applicable shipping, handling, and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. Delivery times are estimates, not guarantees, and delays caused by carriers, customs, or events beyond our control are not our responsibility. Title and risk of loss pass to you when products are transferred to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

The Services—including trademarks, brands, text, displays, images, graphics, reviews, video, audio, and their design, selection, and arrangement—belong to Chamberlain Coffee, its affiliates, or licensors and are protected by United States and foreign patent, copyright, and other intellectual-property laws.

You may use the Services only personally and non-commercially. Without prior written consent, you must not reproduce, distribute, modify, create derivatives from, publicly display or perform, republish, download, store, or transmit Service material. Except where these Terms expressly say otherwise, no patent, trademark, copyright, or other right of ${STORE_NAME}, Shopify, or a third party is licensed or granted. Unauthorized use may violate federal and state intellectual-property laws, and all rights not expressly granted are reserved.

Chamberlain Coffee names, logos, product and service names, designs, and slogans are trademarks of Chamberlain Coffee or its affiliates or licensors and cannot be used without prior written permission. Shopify names, logos, product and service names, designs, and slogans are Shopify trademarks. Other such identifiers belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

Third-party customer tools may be made available through the Services even though we do not monitor, control, or contribute to them.

Those tools are provided “as is” and “as available,” without warranties, representations, conditions, or endorsements of any kind. We accept no liability arising from or connected with their use.

Using an optional tool is entirely at your own risk and discretion, and you should understand and approve the provider’s terms before doing so.

Future tools or resources may also be introduced through the Services. They become part of the Services and remain subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may include materials, hyperlinks, or embedded functions supplied or operated by third parties. We do not undertake to examine or evaluate their content or accuracy. Leaving the Services to use them is at your own risk.

We are not liable for harm or damage related to third-party websites or to products, services, resources, or content obtained through them. Carefully review third-party policies and practices before transacting. Complaints, claims, questions, and concerns about third-party offerings must be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]

Chamberlain Coffee is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Chamberlain Coffee. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Chamberlain Coffee, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Chamberlain Coffee.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy; some information may also be governed by Shopify’s Privacy Policy. Using the Services means you acknowledge having read those policies.

Because Shopify hosts the Services, it collects and processes information about access and use in order to deliver and improve the Services. Information you submit is transmitted to Shopify and other parties that may be located outside your country. Please review our Privacy Policy for additional details about how we, Shopify, and our partners use personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, reviews, proposals, plans, or other material (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial purposes. We may use that license to operate, deliver, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that you own or hold every right needed for the Feedback, have disclosed compensation or incentives connected with it, and will comply with these Terms. We have no obligation to keep Feedback confidential, compensate you, or respond.

We may, but need not, monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or contrary to these Terms or another party’s intellectual-property rights.

Feedback must not violate any third party’s intellectual-property, privacy, personality, proprietary, or other right; be unlawful, abusive, libelous, or obscene; or contain a virus or other malware capable of affecting the Services. You may not use a false email address, impersonate another person, or mislead us or others about the Feedback’s origin. You are solely responsible for its content and accuracy, and we accept no responsibility or liability for Feedback submitted by you or anyone else.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information in or made available through the Services may occasionally contain errors, inaccuracies, or omissions involving descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct them, revise information, or cancel an order at any time without prior notice, including after order submission.

SECTION 13 - PROHIBITED USES

The Services may be accessed and used only lawfully. Direct or indirect use is prohibited when it: (a) serves an unlawful or malicious purpose; (b) violates international, federal, provincial, state, or local law; (c) infringes our intellectual-property rights or anyone else’s; (d) harasses, abuses, insults, harms, defames, slanders, disparages, or intimidates an employee or another person; (e) transmits false or misleading information; (f) sends, receives, uploads, downloads, uses, or reuses material that does not comply with these Terms; (g) transmits or arranges advertising or promotional material such as junk mail, chain letters, spam, or similar solicitations; (h) impersonates or attempts to impersonate another person or entity; or (i) otherwise restricts another person’s use or enjoyment, harms Chamberlain Coffee, Shopify, or Service users, or exposes them to liability.

You also agree not to: (a) upload or transmit viruses or malicious code that may affect the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track others’ personal information; (d) spam, phish, pharm, or pretext; (e) use robots, spiders, scraping or data-extraction tools, automated devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or (f) interfere with, bypass, or evade security, authorization, robot-exclusion, or other access-control measures. We may suspend, disable, or terminate an account without notice if we decide these Terms were violated.

SECTION 14 - AGENTS

14.1 These Agent Terms apply whenever you use, permit, enable, or cause an Agent to access, use, or interact with any Service. “Agent” means software or a service that acts autonomously or semi-autonomously for or at the instruction of a person or entity and can be executed on that party’s behalf or using a person’s device without direct supervision.

14.2 An Agent may access, use, or interact with a Service only while identifying itself and satisfying section 14.4. No Agent may interact with a Service after we have requested that it stop.

14.3 We may use technical or other measures to limit whether and how an Agent accesses, uses, or interacts with the Services.

14.4 Every Agent must: (i) identify each HTTP or HTTPS request as an Agent request and disclose its name in the user-agent string using “Agent/[agent name]”; (ii) never hide or obscure that an Agent is acting, including by mimicking human behavior or interaction patterns or by completing or bypassing a CAPTCHA or another human-versus-computer measure; (iii) answer truthfully any prompt that asks whether the interaction comes from a human or a computer; and (iv) never circumvent or avoid a measure intended to block, limit, modify, or control an Agent’s access, use, or interaction.

SECTION 15 - TERMINATION

We may end this agreement or your access to all or part of the Services at our sole discretion at any time and without notice. You remain responsible for every amount due through the termination date.

Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provision that by its nature should survive will continue after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information available through the Services is supplied only for general informational purposes. We do not warrant its accuracy, completeness, or usefulness. Reliance is entirely at your own risk, and we disclaim responsibility for reliance by visitors or anyone informed of the content.

EXCEPT WHERE Chamberlain Coffee EXPRESSLY STATES OTHERWISE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED. THIS INCLUDES IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS RESTRICT OR PROHIBIT DISCLAIMERS OF IMPLIED OR OTHER WARRANTIES, SO PARTS OF THIS DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT THE LAW ALLOWS, Chamberlain Coffee, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES AND THEIR CORRESPONDING PARTIES, WILL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES LOST PROFITS, REVENUE, SAVINGS, DATA, REPLACEMENT COSTS, AND SIMILAR DAMAGES, WHETHER THE THEORY IS CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING FROM USE OF THE SERVICES, PRODUCTS OBTAINED THROUGH THEM, ERRORS OR OMISSIONS IN CONTENT, OR LOSS OR DAMAGE CAUSED BY CONTENT OR PRODUCTS POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Chamberlain Coffee, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers against losses, damages, liabilities, and third-party claims, including reasonable attorneys’ fees, arising from: (1) your breach of these Terms or incorporated documents; (2) your violation of law or a third party’s rights; or (3) your access to and use of the Services.

We will notify you of an indemnifiable claim; delayed notice does not release your obligations unless it materially prejudices you. At your expense, we may direct the defense and settlement and choose counsel, but we will not agree to a settlement imposing non-monetary obligations on you without your consent, which may not be unreasonably withheld. You will cooperate in the defense, including by supplying relevant documents.

SECTION 19 - SEVERABILITY

If a provision is held unlawful, void, or unenforceable, it remains enforceable to the fullest lawful extent and the unenforceable part is severed. The validity and enforceability of every other provision remain unaffected.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

A failure by us to exercise or enforce a right or provision is not a waiver of it.

These Terms and any policies or operating rules posted through the Services constitute the entire agreement and understanding between you and us about the Services. They supersede earlier and contemporaneous proposals, communications, and agreements, written or oral, including prior versions of these Terms.

Ambiguity in these Terms will not be interpreted against the party that drafted them.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any right or obligation under it without our prior written consent; an attempted transfer is void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreement through which we provide Services are governed by and construed under the laws applied by the federal and state or territorial courts in the jurisdiction where Chamberlain Coffee is headquartered. You and Chamberlain Coffee consent to personal jurisdiction and venue in those courts.

SECTION 23 - HEADINGS

Headings are included only for convenience and do not limit or otherwise change these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

The current Terms of Service can be reviewed on this page at any time.

At our sole discretion, we may update, change, or replace any part of the Terms by posting revisions through the Services. You are responsible for checking periodically. Material changes will be communicated as applicable law requires and take effect on the date given in the notice. Continuing to access or use the Services after revised Terms are posted constitutes acceptance.